Version 1.0 · Effective 1 July 2026

Sendense Website, Portal And Online Services Terms Of Use.

These terms apply to the use of the Sendense website, portals and online services made available through sendense.com and any subdomains operating under that domain.

[email protected][email protected]

1. About These Terms

These terms apply to:

public visitors to the Sendense website
customer organisations and their authorised users
partner organisations, including MSPs, CSPs, resellers and referral partners, and their authorised users
any other business user who accesses or uses the Sendense website, portals or online services

These terms are intended for business users only. The Sendense website, portals and online services are not intended for consumers.

By accessing or using the Sendense website, portals or online services, or by clicking to accept these terms, the relevant user agrees to comply with these terms. If a user accesses or uses the website, portals or online services on behalf of an organisation, that user confirms that they are authorised to bind that organisation.

2. About Sendense

The website, portals and online services are operated by Sendense Limited, a company incorporated in England and Wales with company number 17296917 and registered office at Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom.

In these terms, Sendense means Sendense Limited.

Legal notices should be sent to [email protected]. Security reports should be sent to [email protected].

3. Other Contracts With Sendense

These terms apply in addition to any other written agreement between Sendense and a customer, partner or other organisation, including any SaaS agreement, master services agreement, subscription agreement, order form, partner agreement, MSP agreement, CSP agreement, reseller agreement, referral agreement or data processing agreement.

If there is a conflict between these terms and a separate written agreement signed or otherwise agreed by Sendense, the separate written agreement will take priority to the extent of the conflict. These terms do not replace any separate agreement governing the purchase, subscription, resale, referral or use of Sendense products or services.

4. Changes To These Terms

Sendense may update these terms from time to time by publishing an updated version on its website or otherwise making the updated version available. The updated terms will apply from the effective date stated in the updated version. For users of the customer portal or partner portal, Sendense may, where it considers it appropriate, notify material changes by email, in-portal notice or another reasonable method. Continued use of the website, portals or online services after the updated terms take effect will constitute acceptance of the updated terms.

5. Access To The Website And Portals

The public parts of the Sendense website may be accessed without a login.

The customer portal and partner portal require user registration or account access. Customer users and partner users may self-register where Sendense makes that functionality available. Partners may also register customer users as part of a deal registration or customer onboarding process.

Sendense may accept, reject, suspend or remove any registration or account access request at its discretion, including where Sendense reasonably believes that the request is inaccurate, unauthorised, fraudulent, duplicative, inconsistent with a customer or partner relationship, or creates a security, legal, operational or commercial risk.

6. Authorised Users And Account Security

Each user must:

provide accurate and up-to-date registration information
use the website, portals and online services only for legitimate business purposes
keep login credentials secure and confidential
not share login credentials unless Sendense has expressly permitted this
promptly notify Sendense if the user becomes aware of any unauthorised access, suspected compromise or misuse of an account
comply with all reasonable security instructions issued by Sendense

Each customer or partner organisation is responsible for ensuring that its authorised users comply with these terms. Partners are responsible for users they invite, approve or manage through the partner portal, and for ensuring that they have authority to register, manage or access any end-customer account or data.

7. Partner And Customer Portal Use

The customer portal and partner portal may allow users to access account information, customer or partner data, deal registration information, commercial information, software downloads, support information, documentation, marketing materials or other resources.

Users may only access information, accounts, customers, deals, records, software or materials that they are authorised to access. Partners must not register, manage or access an end-customer account unless they have authority from that end customer to do so.

Sendense may restrict, suspend or remove portal access where Sendense reasonably believes that access is unauthorised, no longer required, creates a security risk, relates to an expired or terminated commercial relationship, or may otherwise prejudice Sendense, a customer, a partner or an end customer.

8. Downloadable Software And Materials

The website or portals may make Sendense software, installers, agents, tools, documentation, marketing materials, partner materials or other resources available for download. Unless a separate written agreement states otherwise:

downloaded software may only be used for legitimate business purposes in connection with Sendense products or services
downloaded software may not be copied, modified, distributed, sublicensed, sold, rented, leased, reverse engineered, decompiled or otherwise misused
documentation and materials may only be used for the internal business purposes of the customer or partner organisation to which they are made available
partner marketing materials may only be used in accordance with Sendense's brand guidelines and any applicable partner agreement

Use of downloaded software may also be subject to separate licence terms, SaaS terms, subscription terms or order forms.

9. Acceptable Use

Users must not use the Sendense website, portals, online services, software, downloads, materials or accounts:

for any unlawful, fraudulent, harmful, misleading, abusive or unauthorised purpose
in any way that infringes the rights of Sendense or any third party
to upload, transmit, introduce or distribute malware, viruses, worms, logic bombs, malicious code, corrupted files or harmful data
to attempt to gain unauthorised access to any account, system, network, data, software, portal, customer environment or partner environment
to bypass, disable, interfere with or circumvent access controls, security controls, licence controls, usage limits, authentication controls or monitoring tools
to scrape, harvest, copy, crawl, index or extract data by automated means except as expressly permitted by Sendense
to carry out vulnerability scanning, penetration testing, load testing, stress testing, security testing or similar testing unless Sendense has given prior written approval or the testing is carried out under a Sendense-approved vulnerability disclosure policy
to reverse engineer, decompile, disassemble or attempt to derive the source code, underlying ideas, algorithms, structure or architecture of any Sendense software, except to the extent such restriction is prohibited by applicable law
to interfere with, disrupt, overload, damage or impair the operation, security, availability or performance of any Sendense website, portal, software, online service, system or network
to misrepresent identity, authority, affiliation or relationship with any customer, partner, end customer or other organisation
to upload or submit content or data that the user is not authorised to provide
to use another person's login credentials or account
to share, sell, transfer or make available portal access except as expressly permitted by Sendense
to use the website, portals or online services in a way that could damage Sendense's reputation or goodwill
to assist, encourage or enable any other person to do any of the above

10. Security Reports And Vulnerability Disclosure

Users should report suspected security vulnerabilities, unauthorised access or security incidents affecting Sendense systems to [email protected].

A report to this email address does not authorise the reporter to carry out vulnerability scanning, penetration testing, exploitation, persistence, data access, data extraction, service disruption or any other form of security testing. Security testing is only permitted where Sendense has given prior written approval or where the testing is carried out strictly in accordance with a Sendense-approved vulnerability disclosure policy.

11. Monitoring And Protection Of Systems

Sendense may monitor access to and use of the website, portals, online services and software for security, fraud prevention, misuse detection, service operation, service improvement, licensing, audit, compliance and support purposes. Sendense may investigate suspected misuse, security risks, unauthorised access or breaches of these terms. Where Sendense reasonably considers it necessary, Sendense may suspend, restrict or terminate access to any account, user, portal, software, download, system or online service without prior notice.

12. User Content And Submissions

Users may be able to upload, submit, transmit or make available information, files, data, comments, support requests, deal registrations, business details or other content through the website or portals. Each user and organisation is responsible for ensuring that any content it submits is accurate, lawful, authorised and does not infringe any third-party rights.

Sendense may use submitted content to operate, provide, secure, support, administer and improve the website, portals, online services and Sendense's business relationship with the relevant customer or partner. Sendense may remove, restrict or disable access to any submitted content where Sendense reasonably believes that it is unlawful, unauthorised, harmful, inaccurate, infringing, confidential to a third party without authority, or otherwise in breach of these terms.

13. Intellectual Property

All rights in the Sendense website, portals, online services, software, downloads, documentation, branding, trade marks, product names, logos, designs, text, graphics, user interfaces, databases, know-how and materials belong to Sendense or its licensors.

Except as expressly permitted by these terms or a separate written agreement, no user is granted any right, title or interest in any Sendense intellectual property. Users must not copy, reproduce, modify, adapt, publish, distribute, sell, license, commercially exploit or create derivative works from any Sendense website content, portal content, software, downloads, documentation or materials.

Use of Sendense branding, logos, trade marks and marketing materials by partners is permitted only where authorised by Sendense and only in accordance with Sendense's brand guidelines and any applicable partner agreement.

14. Third-Party Materials And Links

The website or portals may contain third-party materials, third-party software notices, links to third-party websites, partner materials, customer logos, case studies or references to third-party products or services. Third-party materials and links are provided for convenience only. Sendense is not responsible for third-party websites, third-party content, third-party software, third-party services or any loss arising from their use. The inclusion of any link or third-party reference does not imply endorsement, approval or responsibility by Sendense.

15. Feedback

If a user provides feedback, suggestions, ideas, requests, comments or recommendations relating to Sendense products, services, websites, portals, software or business, Sendense may use them without restriction and without payment or obligation to the user, provided that Sendense does not disclose the user's confidential information in doing so.

16. Website Information And Marketing Content

The public website is provided for general business information only. Website content, portal content, product descriptions, service descriptions, marketing materials, sales materials, case studies, blog posts, guides, insights, security-related statements, analytics-related statements and other materials are not legal, technical, security, compliance, financial or professional advice.

Users should not rely on website or marketing content as a contractual commitment, warranty, representation, guarantee or assurance unless it is expressly included in a separate written agreement signed or otherwise agreed by Sendense. Sendense may update, amend, remove or replace website content, portal content, product information, marketing materials and documentation at any time.

17. Availability

Sendense aims to make the website, portals and online services available, but does not guarantee that they will be uninterrupted, error-free, secure or available at all times. Sendense may suspend, withdraw, restrict or change any part of the website, portals or online services for maintenance, updates, security, operational, legal or business reasons. Any service availability commitments, service levels, support commitments or remedies for downtime will be as set out in a separate written customer or partner agreement, not these terms.

18. No Warranties

The website, portals, online services, downloadable software, content and materials are provided on an "as is" and "as available" basis, except as expressly stated in a separate written agreement. To the fullest extent permitted by law, Sendense excludes all implied warranties, conditions, representations and terms relating to the website, portals, online services, downloadable software, content and materials, including implied terms as to satisfactory quality, fitness for purpose, accuracy, availability and non-infringement. Nothing in these terms affects any express warranty or commitment given by Sendense in a separate written agreement.

19. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Subject to the above, Sendense will not be liable for:

loss of profits
loss of sales or business
loss of agreements or contracts
loss of anticipated savings
loss of or damage to goodwill
loss or corruption of data, except to the extent expressly stated in a separate written agreement
business interruption
loss arising from reliance on website or marketing content
loss arising from third-party websites, third-party services or third-party materials
loss arising from portal downtime, interruption, suspension or errors, except to the extent expressly stated in a separate written agreement
indirect, consequential or special loss

Subject to the first paragraph of this section, Sendense's total liability arising out of or in connection with these terms, the website, the portals, the online services and any content or materials made available through them will be limited to £100.

This liability section does not limit or replace any liability provisions in a separate written agreement between Sendense and a customer, partner or other organisation.

20. Confidentiality

The website and portals may provide access to non-public information, including commercial information, pricing, deal registration information, customer information, partner information, product information, technical information, software, documentation and business materials. Users must not disclose or misuse any non-public information obtained through the website or portals, except where permitted by Sendense or by a separate written agreement. Detailed confidentiality obligations for partners, customers or other organisations may also be set out in separate written agreements.

21. Data Protection And Privacy

Sendense will process personal data in accordance with its Privacy Notice. Where Sendense processes personal data on behalf of a customer or partner as processor, that processing will be governed by the applicable data processing agreement or other written data processing terms between Sendense and the relevant customer or partner.

Users must not submit personal data to the website or portals unless they have the right to do so and have provided any required notices to the relevant individuals.

22. Termination And Suspension

Sendense may suspend, restrict or terminate access to the website, portals, online services, software or materials where Sendense reasonably believes that:

a user or organisation has breached these terms
access is unauthorised or no longer required
continued access creates a security, legal, operational, reputational or commercial risk
the relevant customer or partner relationship has expired or terminated
information provided to Sendense is inaccurate, misleading or incomplete
Sendense is required to do so by law or by a competent authority

Suspension, restriction or termination under these terms is without prejudice to any rights or remedies available under any separate written agreement.

23. Notices

Formal notices to Sendense under these terms must be sent by email to [email protected]. Sendense may give notices to a user or organisation by email, in-portal notice, website notice or any other reasonable method, including by using contact details provided during registration or account management.

24. General

A failure or delay by Sendense in enforcing these terms does not waive Sendense's right to enforce them later. If any part of these terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue in force. Users may not assign, transfer or otherwise deal with their rights or obligations under these terms without Sendense's prior written consent. Sendense may assign, transfer or subcontract its rights and obligations under these terms as part of a corporate reorganisation, sale, merger, investment, group restructuring, transfer of business or similar transaction.

25. Governing Law And Jurisdiction

These terms and any dispute or claim arising out of or in connection with them, their subject matter or formation are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, their subject matter or formation.