Version 1.0 · Effective 1 July 2026
This Privacy Notice explains how Sendense Limited collects and uses personal data in connection with its website, customer portal, partner portal, business relationships, sales activities, marketing activities, support activities and online services.
[email protected]This Privacy Notice applies to personal data relating to:
The Sendense website, portals and online services are intended for business users only and are not intended for consumers.
The controller of personal data covered by this Privacy Notice is Sendense Limited, a company incorporated in England and Wales with company number 17296917 and registered office at Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom.
In this Privacy Notice, Sendense means Sendense Limited. Sendense can be contacted about privacy or data protection matters at [email protected].
Categories
Sendense may collect:
Sendense may collect:
Sendense may collect:
Sendense may collect:
Sendense may process limited personal data contained in customer or partner data where this is necessary for the operation of the customer portal, partner portal or associated support and account management functions.
Sendense's software product is intended to be installed by the customer on the customer's own network. Sendense does not back up customer data to storage infrastructure owned by Sendense unless separately agreed in writing.
Customer or partner data processed through the portals may include employee or business contact details for users who require portal access.
Sendense may process billing contact details and payment-related information where required for invoicing, payment collection, account administration and financial records. Where payment details are processed by a third-party payment provider, that provider may process payment information in accordance with its own terms and privacy notice.
Sendense may collect personal data:
Sendense uses personal data for the purposes and lawful bases set out below.
| Purpose | Types Of Personal Data | Lawful Basis |
|---|---|---|
| Operating the customer portal and partner portal | Name, business contact details, account details, login details, role, audit logs | Legitimate interests; performance of a contract where applicable |
| Registering and managing portal users | Name, business, business email, business phone, account role | Legitimate interests; performance of a contract where applicable |
| Licensing, customer and partner account administration | Business contact details, organisation details, account records | Legitimate interests; performance of a contract where applicable |
| Responding to enquiries and demo requests | Name, business contact details, enquiry details | Legitimate interests; steps prior to entering into a contract |
| Providing support | Contact details, support tickets, technical information, portal records | Legitimate interests; performance of a contract where applicable |
| Security monitoring and misuse prevention | Login data, usage logs, audit logs, IP address, device/browser data | Legitimate interests; legal obligation where applicable |
| Deal registration and partner management | Partner contact details, customer contact details, deal records, commercial information | Legitimate interests; performance of a contract where applicable |
| Business-to-business marketing | Name, business contact details, marketing preferences, interaction data | Consent where required; legitimate interests where permitted |
| Managing newsletter subscriptions | Name, business email, preferences | Consent; legitimate interests for suppression and administration |
| Website analytics and improvement | Cookie data, technical data, usage information | Consent where required; legitimate interests for strictly necessary or low-risk operational analytics where permitted |
| Advertising and remarketing | Cookie data, marketing interaction data, device/browser information | Consent where required |
| Billing, finance and accounting | Billing contact details, invoices, payment records | Performance of a contract; legal obligation; legitimate interests |
| Legal, regulatory and compliance matters | Relevant account, communication, contract and transaction records | Legal obligation; legitimate interests |
| Business operations and improvement | Contact details, usage data, feedback, support records | Legitimate interests |
Sendense's legitimate interests include operating and securing its website and portals, providing customer and partner access, managing commercial relationships, preventing misuse, maintaining business records, improving services, promoting Sendense to business contacts, and protecting Sendense's legal and commercial interests.
Sendense may share personal data with suppliers and processors that help Sendense operate its business, website, portals and services. These may include providers of:
Sendense currently uses Zoho as a business systems provider and may use other suppliers as its business develops. Sendense describes supplier categories in this Privacy Notice rather than naming all individual suppliers.
Sendense's systems are intended to be hosted in the UK and EU.
Sendense does not currently intend to transfer personal data outside the UK or EU, except where this is necessary because of a supplier, support arrangement, legal requirement or other business need. Where Sendense transfers personal data internationally, it will take steps designed to ensure that appropriate safeguards are in place where required by applicable data protection laws.
Sendense keeps personal data for the periods set out below, unless a longer period is required or permitted for legal, regulatory, tax, accounting, dispute, security or contractual reasons.
| Type Of Data | Retention Period |
|---|---|
| Sales lead data where the prospect does not become a customer | 3 years |
| Customer account and customer contact data after the contract ends | 7 years |
| Partner account and partner contact data after the relationship ends | 7 years |
| Support tickets | 7 years |
| Portal audit and security logs | 1 year |
| Marketing suppression lists | 3 years |
| Job applicant data | 3 years, if collected |
| Billing, finance and accounting records | 7 years |
| Legal claims, disputes and compliance records | As long as reasonably necessary for the relevant matter |
Sendense may delete, anonymise or aggregate personal data earlier where it is no longer required.
Sendense uses technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Users are responsible for keeping their login details secure and for promptly notifying Sendense of suspected account compromise or unauthorised access.
Individuals may have rights under applicable data protection law, including the right to:
These rights are subject to legal conditions and exemptions. Requests can be sent to [email protected].
Individuals may contact Sendense first if they have concerns about how Sendense uses personal data. Individuals also have the right to complain to the UK Information Commissioner's Office.
Sendense does not conduct automated decision-making or profiling that produces legal or similarly significant effects on individuals.
The Sendense website, portals and online services are intended for business users only and are not intended for children or consumers.
Sendense may update this Privacy Notice from time to time. The updated version will apply from the effective date stated at the top of the updated notice.
Questions about this Privacy Notice or Sendense's use of personal data should be sent to [email protected].